High-level IT Consulting, Project Management & Development
Why Choose METHOD IT?
- Asia-Pacific & Japan Regional IT Specialists
- Multilingual
- Knowledge of cultural sensitivities and local software
- Local procurement and vendor partnerships for warranties
- Office Setups, Mergers and Carve Out
- Audits and Recommendations
- Business Process Management
- Intranet and Web Development
- Regional Software Management
- Certified
- Third-party Oversight
- Years of experience
Ad Hoc Support
| Option | Terms | Benefits | Rates |
|---|---|---|---|
| Ad Hoc Hourly Rate | Best Effort 3 Hour Minimum | Request a quote » | |
| Ad Hoc Day Rate | 7 Hour Minimum | Hourly discount |
OnDemand Support
| Option | Terms | Benefits | Rates |
|---|---|---|---|
| Frontline SLA | 3 Year SLA |
|
Request a quote » |
|
OR Management SLA |
3 Year SLA | All the above Frontline SLA benefits plus:
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| + | |||
| SLA Hourly Rate Smart Hands (Desktop Level and Escalation) | 9AM-6PM weekdays | Billed in 1 hour increments | |
| 7PM-9PM weekdays | Non-disruptive, no downtime, for international networks | ||
| Weekends and national holidays, 2 hours minimum | Power outages, switchovers, office moves | ||
|
OR SLA Day Rate (Business Day) |
7 hours | Network audits, migrations, upgrades | |
Projects
IT Consulting / Project Management / Development & Design| Option | Terms | Benefits | Rates |
|---|---|---|---|
| SLA contract client | 50% deposit or project milestone billing | Volume-based discount at special reduced rate | Request a quote » |
| Ad hoc (non-SLA client) | Volume-based discount |
- Note:
- All projects estimates are based on hours predicted, but actual hours are billed. If the project hours run over the estimate, a client contact person will be notified.
Shift Support – Fixed Rate, Best Value
- A closer more in-touch relationship with users, we build a knowledge base.
- Staff are on-site for a fixed period each week to deal with any support, projects, training or maintenance
- Better sense of office sentiment and pain points
- More approachable and accessible for training to help improve user productivity
- The support you need when you need it
- Backfill for holidays or times when staff are sick
- Flexibility to reschedule days and times to coincide with national holidays or other events
- Low-priority issues can be scheduled to coincide with visits
- Emergency support and on-site interventions still available but less likely to be required due to regular proactive presence
- No hidden surprises
- Option for scale up or down based on periodic reviews
- Regular, predictable billing
- Adjustment of skillsets to meet new requirements
| Managed Service – Shift Support | Hours per Month | Discount | Rates |
|---|---|---|---|
| 1 Shift per Week, 4 Hours On-site | 16 Hours | 10% less than SLA Support OnDemand | Request a quote » |
| 1 Day Shift per Week, 8 Hours On-site | 32 hours | 15% less than SLA Support OnDemand | |
| Full Time On-site Support | 140 hours | 50% less than SLA Support OnDemand |
- Note:
- 4 hours per week is the minimum shift
- All billing outside a shift is billed at OnDemand rates
- Shift Support rates require Frontline SLA if OnDemand Support is needed